Through a gift mix-up with my wife and a friend I ended up with a Magellan Roadmate 5255T. Pretty cool device. Has a backup camera, GPS, etc. Only one problem. Magellan's Content Manager Software is crap.
Here's the story. Following their instructions in the box with the unit I went to www.magellangps.com, registered and downloaded the Content Manager software. Installed CM on my laptop (Windows 7) and away I went. Unfortunately, I could not log in. It kept saying "Server Busy. Please Try Again." Tried for two days with no luck. Googled for solutions. Found mention if reinstalling, disabling AV, firewall, etc. Tried it all. No luck.
Finally got onto their support chat system and talked with somebody there. First question from Support was "Do you have any special characters in your password?" Well of course I do. I'm a security geek. Not to mention their password changing system RECOMMENDS IT! Take a look at the following screenshot:
She changed my password to 123456 (Yes...I've changed it since then!) and sure enough I could log into the CM software. Got my system updated and it's working pretty well.
Response from Support was that they'd see about updating the site to reflect this requirement for passwords. No! Fix your fracking poorly written software so I can use a secure password.